Terms of Service

1. Website Use

This website provides information about our custom stickers and labels and ways to contact us. An inquiry does not by itself create an order; the accepted written quotation, specifications and order documents define the agreement.

Use this website for lawful purposes. Do not submit misleading information, interfere with its operation or supply artwork that infringes another party’s rights.

2. Product Information

Product examples show available styles and customization options. Your order’s accepted specifications and approved sample, where applicable, set out the material, dimensions, artwork, finish, packing and quality requirements. Colors shown on screen do not replace the agreed production reference.

3. Quotations

Quotes are based on the sticker type, materials, dimensions, printing, finishing, quantity, packaging and destination. A change to these requirements may change the price or schedule. Quote validity is stated in the individual quotation.

Product charges and any applicable sample, tooling, packaging, testing, shipping, tax or other charges will be identified before you commit to the order or the relevant paid service begins. The standard product MOQ is 500 pcs; any exception requires agreement.

4. Samples

Standard samples cost US$1; special-style samples cost US$5. Sample preparation normally takes 3–5 days. The sample type and fee are agreed before work starts. The quotation sets out shipping charges, revisions and any agreed credit or refund terms.

Review the sample against the agreed artwork, material, size, cutting and finish. Written approval provides the production reference. Changes that affect the sample or specification are reviewed before the next stage. Any additional work or charges are agreed in writing before production proceeds.

5. Orders and Payments

The accepted written order states the payment method, payment stages, charges and conditions for production to start. Production is scheduled after the applicable artwork, specifications, sample and payment conditions have been met.

Request changes or cancellation promptly in writing. We review the order stage, work already completed and material commitments, then explain the available options and related costs before proceeding. Custom orders are not subject to retail change-of-mind returns, except as agreed for the order or required by applicable law.

6. Custom Artwork and Intellectual Property

You must have the rights or permission needed to use artwork, logos, text and other materials supplied for your project. We use those materials to review your requirements, make samples and produce the agreed order.

Public display of a customer’s logo or project requires authorization. Ownership of artwork and any separately commissioned design deliverables follows the parties’ written agreement and applicable rights.

7. Production Tolerances

Dimensions, print registration, color references, cutting and other acceptance criteria are defined for the specific order. Any permitted variation must be covered by the accepted specifications, sample or quality requirements. Substitutions require agreement.

8. Shipping

Bulk production normally takes 7–15 working days, with the schedule set according to materials, processes, quantity and factory availability. Production time is separate from shipping time. We communicate known changes affecting the schedule.

Delivery arrangements, freight charges, customs responsibilities, taxes and any transport insurance are specified in the written order. Destination, parcel or shipment size and the agreed service affect delivery costs and timing.

9. Inspection and Claims

Inspect deliveries and report defects, incorrect items, shortages or damage promptly to info@wisesticker.com. Include the order reference, affected quantity, a description and useful photos or other evidence. We review the issue against the agreed product requirements.

Depending on the findings and order agreement, a remedy may include rework, replacement, a supplementary shipment or an appropriate refund. Before sending goods back, contact us for the return address and instructions, including who will cover the costs. For an agreed refund, we will communicate the amount, processing arrangements and the payment provider’s expected timing.

10. Responsibility

Each party’s responsibilities and available remedies follow the accepted order and applicable law. Nothing in these terms excludes rights that cannot lawfully be excluded.

11. Third-Party Links

Links to email, WhatsApp or other external services are provided for communication or reference. Their availability, content and data handling are controlled by their respective operators. See our Privacy Policy for information about this website’s data practices.

12. Dispute Resolution

Contact us in writing with the order reference and the issue so both parties can review the records and seek a practical resolution.

Unresolved disputes are handled under the valid arrangements in the written order and applicable law.

13. Changes to Terms

We may update these terms as our services or practices change. The current version is posted here. An update does not retrospectively replace the terms of an accepted order unless the parties agree or applicable law requires otherwise.